Adjusters International/MBC Testimonials

"I know without you, I could not have gotten a settlement with U.S.F.&G. to recover almost all the losses. I think also your cost were reasonable for the job you performed."

I would like to express my personal appreciation and also the appreciation of Lockheed management in general for the excellent job you and your associates did in working up our earthquake claim, particularly the business interruption portion. It is unfortunate that we had to go to the extreme of filing suit against the carrier(s) to recover our loss due to the adamant refusal on the part of one of the carriers to recognize that we had any business interruption loss at all. It is obvious, however, that your basis of presenting the business interruption claim, backed up by your understanding of the policy wording and intent, your understanding of Lockheed's financial situation at the time of the earthquake, and, of course, your professional expertise went a long way in prompting the early settlement of the claim.

During the past three years Adjusters International has provided our city with excellent support in the areas of grant writing, mitigation, reporting, liaison assistance with both federal and state officials, and logistical support for reporting deadlines. Their work has been a major factor in our recovery success, helping us to recover from that devastating flood and to deal with the often complex and difficult FEMA recovery process. I can confidently recommend Adjusters International as a solid and reputable contractor, and experts in their field.

Matrix took control of the situation, enabling us to operate our business without the additional strain of dealing with the insurance company. Your professionalism was exhibited many times during the claim process; you never let us down.

Hiring [you] to represent us was one of the smartest decisions we made following the loss of our home. ...They made sure our claim was filed on time, the cost estimates were accurate, and that we received the maximum insurance proceeds we were entitled to based upon our policy coverage.... During the days, weeks and months that followed our fire, my wife and I were able to focus on getting our life back in order, replacing our personal items, going back to work, and finding temporary housing for our family while the house was being restored and rebuilt. Because of [you], we had time to focus on the really important things in life, and [you] handled each and every detail of the insurance claim and related issues.

As you know, Colorado Casualty had already paid for the replacement of my roof from the March snowstorm. However, it was a different story when my floor started lifting a few months later. Not only were they refusing to acknowledge coverage for the damage to the floor, but other issues such as the electrical work and my loss of rent from a potential tenant, were not being addressed. I am certain that, had I not decided to hire Adjuster International/Matrix Business Consulting's services, these issues would not have been resolved. Your extensive knowledge of the policy, and what actually was covered, and your expertise in dealing with the insurance company were key elements in gaining the true amount owed to me by my insurance company.

Your knowledge of the complex governmental regulations and equally complex insurance and adjusting issues really helped the County maximize the public assistance that was available after all of these disasters. You delivered what you promised and we are confident in your ability and the ability of your firm to provide these services fully on a technical and professional level, yet be able to translate in a clear and concise manner the intricate and sometimes subjective FEMA regulations which we could not have done without you. Without hesitation we would recommend you and your firm to anyone that is faced with the processing of large and complex disaster loss claims.

Without the assistance of Mr. deLuise, Chi Psi Fraternity at the University of Colorado would not exist today. He has been recognized by our local and National Fraternity many times for his assistance in this matter [catastrophic fire loss], and he has helped other national and local fraternities with their complex insurance claims.